Privacy Policy
Created Mar 20, 2025
Updated Mar 20, 2025
Created Mar 20, 2025
Updated Mar 20, 2025
This Privacy Policy is designed to help you understand how EdHyve, a subsidiary of Vine Insights, LLC. and our affiliates ("EdHyve", "we" or "our") collect, process, store, and share personal information about our Users. It also explains what controls you have on how EdHyve collects and processes your information. The term "you" or "User" refers to Advisees, Advisors or any person or entity who views, uses, accesses, browses or submits any content or material to the Service (defined below).
Providing your personal information is voluntary and your use of the Service after the effective date of this document constitutes your acceptance of this Privacy Policy. If you do not agree to all the terms and conditions of this Privacy Policy, do not use the Service.
This Privacy Policy applies only to personal information we collect via the website https://edhyve.com ("Site"), online and mobile applications ("Apps"), email, telephone, electronic devices and other interactive services (collectively "the Service").
You don't have to create an account to use some of our service features, such as searching and viewing public Advisor profiles or searching and viewing our blog posts. If you do not create an account, we do collect information about your browser and device (IP address, browser version, etc.) but we cannot link that information to an identifiable person unless and until you create an account.
If you do choose to create an account, you must provide us with some personal information so that we can provide the Service. This includes information you provide to us, such as:
We may also collect personal information related to your documentation of and payment for educational consulting and advising sessions; educational consulting and advising questions related to admissions or your academic planning; school information; grades and test scores; teacher feedback of a Advisee (once the parent provides consent for submission); and content you upload for the purposes of transmitting it to another user or for public display on the Site or Apps. We also collect credit card information to facilitate payment.
We may also collect your Social Security number (SSN) or Federal Employer Identification Number (FEIN) date of birth and address, for tax purposes or to complete a background check; we also collect content you upload for purposes related to transmission to other users or public display on the Site or Apps. We also collect credit card and bank account information to facilitate payment.
If you are an Advisee or parent or guardian and elect to pay for educational consulting and advising services with a credit card, we will collect your name, credit card number, expiration date, and address information associated with the account. All financial information, other than credit card numbers, is stored and encrypted in our System in full compliance with the Payment Card Industry Data Security Standard. We do not store credit card numbers. If you are an Advisor who lists services on the platform, we collect bank information for the purposes of transmitting payment to you.
If you are an Advisor and elect to pay for a background check, we will collect credit card information to order a background check on your behalf. Payment information entered into our System solely to procure a background check will not be stored on our servers.
All payment data is handled and stored by our payment processing vendor, Stripe, and you may find their privacy notice here: https://stripe.com/privacy.
We gather additional personal information when you use the Service, including type of browser you use, access time, pages viewed, IP address, and, if enabled, geolocation; and we collect information about the computer or mobile device you use to access the Service, including without limitation operating system and unique device identifiers and mobile network information. This data is used to better understand and enhance Users experience with the Service and on the Site and Apps. EdHyve may publish aggregate User statistics or share them with third parties.
We may also obtain personal information from our background check administrator and combine that with information we collect through the Service. For example, we may view information about you for the purposes of identity verification, credit bureaus, and other background check information, including from publicly available sources, but this information is not stored on our systems. If you log into your account through single sign-on services, like Facebook Connect or Google Authenticator, you provide EdHyve with permission to access certain information about you, such as your Facebook User ID, user profile, and profile picture. User generated content on the Site or App that is cross-posted through certain social networking preferences (e.g. pages you "Like" or "Follow") may be viewed by the general public. Accordingly, EdHyve cannot ensure the privacy of any personal information included in such User generated content.
EdHyve may use your personal information for various purposes, including:
We do not sell your personal information. To make the Site work, we may need to share some of your personal information with other Users, our affiliates, third parties, and service providers. This section explains when and why we share your information.
Your member profile and information that you post or share, such as Advisor bio, educational background, city and state, type of services, fee, rate, photos, reviews, comments, suggestions, and information about you or your experience, may be seen and shared with other Users of our Service. You should therefore think carefully before deciding what information you share.
EdHyve shares a minimum amount of personal information between Advisors and Advisees in order to facilitate the arrangement of educational consulting and advising sessions, including, the Advisee's nickname or handle on the Site, the Advisor's nickname or handle on the Site, Advisor's first name and last initial, city, profile photo, and details about the educational consulting and advising services you seek or provide.
If you choose to use our referral service, to tell a friend about our Service, we will ask you for your friend's email address. We will automatically send your friend an email inviting him or her to visit the Site and up to two reminders. EdHyve stores this information for the sole purpose of sending this one-time email and reminders and tracking the success of our referral program. Your friend may click Unsubscribe at the bottom of any email, or contact us at support@edhyve.com to request removal from our database.
Third parties, including but not limited to Google and Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from our Site, apps and elsewhere on the internet and use that information to provide single sign-on services, measurement services and target ads. Most web browsers let you choose whether to accept cookies and let you delete cookies already set. The choices available, and the mechanism used, will vary from browser to browser, but are typically found in the "options", "tools" or "preferences" menu. There also are online tools available for clearing all cookies left behind by the websites you have visited, such as http://www.aboutads.info/choices and www.allaboutcookies.org.
We engage service providers to perform functions and provide services to us in the United States. For example, we use a variety of third-party services to help operate our services to help us understand the use of our services, such as Google Analytics. We may share your private personal data with such service providers for business purposes such as to verify transactions and prevent fraud or identity theft, subject to obligations consistent with this Privacy Policy and any other appropriate confidentiality and security measures, and on the condition that the third parties use your private personal data only on our behalf and pursuant to our instructions (service providers may use other non-personal data for their own benefit). We share your payment information with payment services providers to process payments; prevent, detect, and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of credit and debit cards.
Please note, if you are an Advisor and consent to recording a video self introduction on the Site, the Service uses YouTube API Services as a service provider, and if you use these services through the Service, you are subject to the Google Privacy Policy, located at https://policies.google.com/privacy.
In the event that we are involved in a bankruptcy, merger, acquisition, reorganization, or sale of assets, your personal data may be sold or transferred as part of that transaction. This Privacy Policy will apply to your personal data as transferred to the new entity.
Notwithstanding anything to the contrary in this Privacy Policy or controls we may otherwise offer to you, we may preserve, use, or disclose your personal data or other safety data if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to protect the safety or integrity of our platform, including to help prevent spam, abuse, or malicious actors on our services, or to explain why we removed certain accounts from our Services; to address fraud, security, or technical issues; or to protect our rights or property or the rights or property of those who use our Services. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to a third party's, including a government's, request to disclose your personal data.
EdHyve uses industry-standard 128-bit SSL encryption when collecting and transmitting your information through the Site and the EdHyve network. Once information has been collected, we encrypt sensitive data in our database for added security. EdHyve also uses firewalls and hardware monitoring across our system to protect against unauthorized access. Unfortunately, even with these measures, EdHyve cannot guarantee the security of personal information. By using the Service, you acknowledge and agree that EdHyve makes no such guarantee, and that you use the Service at your own risk.
If you have an account with us, you can access, correct, delete, or modify some of the personal information you provided to us in your account settings.
EdHyve may send you email communications periodically detailing new Service features or promotions. You may unsubscribe from these messages by using the link at the bottom of the email. We will still send you email messages about the status of your account or any notices as required by law. You may not opt-out of receiving these administrative emails so long as you continue to use the Service. If you wish to terminate your account, please contact us.
You can prevent your device from sharing location information through your device's system settings. But if you do, this may impact EdHyve's ability to provide you our full range of features and services.
You can modify your cookie settings on your browser settings. If you delete or choose not to accept our cookies, you may be missing out on certain features of the Service. Your browser may offer you a "Do Not Track" option, which allows you to signal to operators of websites and web applications and services that you do not want them to track your online activities. The Service does not currently support Do Not Track requests at this time.
The Services is not intended for independent use by children under 13. The U.S. Children's Online Privacy and Protection Act ("COPPA") requires that online service providers obtain verifiable parental consent before collecting personal information from children under 13. Children under 13 may use the Site and its services only through an account owned by a parent or legal guardian with the appropriate permission. If you are the parent or legal guardian of a child under 13, signing up for an account on the Site represents your consent and permission for your child to use the Site and its services through your account and for EdHyve to collect information from your child. If you are a School providing the Service to children under 13, you represent and warrant that you have the authority to provide consent on behalf of parents for EdHyve to collect information from Advisees under 13 before allowing such Advisees to access our Service. We recommend that all Schools provide appropriate disclosures to Advisees and parents regarding their use of service providers such as EdHyve and that they provide a copy of our Privacy Policy to parents. EdHyve does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, please do not provide your contact information or any other personally identifiable information to EdHyve. If you are the parent or legal guardian of someone under the age of 13 who may have provided us with information without your knowledge or consent, please contact us to have this information removed. All contact, including educational consulting and advising sessions, between a Advisor and any minor should take place only in a supervised setting.
EdHyve reserves the right to change or update this Privacy Policy from time to time. We will post any changes here and indicate the new effective date of the Privacy Policy at the top of the document. We encourage you to review the Privacy Policy for any updates while you are an active User of the Site.
The Site is hosted in the United States and is governed by United States law. If you are using the Site from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States where our servers are located, and our databases are operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using the Site, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in our Privacy Policy.
Questions regarding this Privacy Policy should be directed to support@edhyve.com or to the mailing address below.
EdHyve ℅ Vine Insights, LLC
1112 Vine Street, Springfield, IL 62704
© EdHyve 2026. All rights reserved.
